Easy Returns

We want to make sure that you are 100% satisfied with your order. So if for any reason you are not, our No Quibble Exchange and Returns Policy means that we will exchange any item within 28 days of despatch and send you a replacement. Simply follow the instructions below and we will take care of the rest!

If you have lost or misplaced your Returns & Exchange form, do not worry you can download and print another RETURNS & EXCHANGE FORM by clicking here.

Standard Exchange

  1. Complete your Exchange and Return form, which came with your order, within 28 working days of receipt of your order.
  2. Please let us know why you wish to exchange the item so that we can improve our service.
  3. Ensure that the item(s) you are returning is in an unused condition and has / have all labels attached with original undamaged packaging.
  4. Pack securely or send back in all its original packaging to ensure it reaches us in a resalable condition.
  5. Before sending the unwanted item(s) back to us please contact customer services.
  6. Send the unwanted items back to us at the address below, preferably via recorded delivery, so you have proof of postage.
  7. As soon as the original items arrive at our warehouse the exchange items will be sent out to you within 2 working days. Dobell reserves the right to refuse any exchange if any of the above conditions are not adhered to.

Express Exchange
If you need a replacement item sent out before the item to be exchanged has been received back into our warehouse, we will charge the cost of the replacement item to your chosen payment card. Once we have received your originally ordered item we will process your refund.

  1. Place another order online.
  2. Complete your Exchange and Return form, which came with your order, within 28 working days of receipt of your order.
  3. Please let us know why you wish to exchange the item so that we can improve our service.
  4. Ensure that the item(s) you are returning is in an unused condition and has all labels attached with original undamaged packaging.
  5. Pack securely or send back in all its original packaging to ensure it reaches us in a resalable condition
  6. Before sending the unwanted item(s) back to us please contact customer services.
  7. Send the unwanted items back to us at the address below, preferably via recorded delivery, so you have proof of postage.
  8. We dispatch the new item(s) the same day; providing you ordered the exchange before 5pm otherwise we will dispatch the item(s) the next working day. You pay for the exchange item(s).
  9. Dobell reserves the right to refuse any exchange or refund if any of the above conditions are not adhered to.

Easy Returns
We want our customers to have a great shopping experience on our website and so we offer hassle free returns. In the rare event that you purchase an item(s), of which you are not satisfied and you do not wish to exchange we will be happy to make a refund.

  1. Please return the item(s) within 28 days of receiving your order.
  2. Please let us know why you wish to return the item on the form that came with your order so that we can improve our service.
  3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached. Please ensure that it is returned in the condition in which you received it, otherwise a nominal charge may be levied and we may not be able to process your exchange/return.
  4. Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition. Send the unwanted items back to us at the address below, preferably via recorded delivery, so you have proof of postage.
  5. Before sending the unwanted item(s) back to us please contact customer services.
  6. When the returned item(s) arrives at our warehouse we will refund the item(s) within 10 working days.

Dobell reserves the right to refuse any return if any of the above conditions are not adhered to.

Postal and Returns Address:
Asendia USA
Customer Returns: Dobell
701C Ashland Avenue
Folcroft, PA 19032