FAQs

You can place your order through this website if you have any queries please contact our Customer Service Team. You can contact our Customer Service Team Monday- Friday 9am - 5pm EST.

The cut-off for shipping is 3pm Monday to Friday please be aware that orders placed over the weekend or after 3pm will be processed for despatch the next working day.

Our Premium Shipping service is via USPS & partner and can take up to 7 business days, sometimes faster depending on your location.

Our Economy Shipping service is via USPS & partner and takes up to 10 business days, normaly faster depending on your location.

More details can be found by clicking here.

We encourage you to use our sizing guides before placing an order. This is to ensure that you receive the correct sizing.

You can find all our sizing guides by clicking here or you can contact our customer service team who will be happy to help.

However if you find that you require a different size we do offer an easy returns and replacement service.

Absolutely. If you're not happy with your product you can return within 28 days of Dispatch. Please note that all items need to be returned with their original packaging and with all labels attached.

If you think your product may be faulty we'll do our best to resolve the problem as quickly as possible. We'll ask you to provide information on the product and the problem. We may suggest to either send in pictures of the fault to info@dobell.com or send back the items for our returns department to look into this further. If the product is faulty we'll offer you a resolution in accordance with your legal rights.

Once your order has been placed we try to dispatch within 1hr, if your order has been processed, unfortunately changes cannot be made.

You can use Visa, Visa Debit, American Express, MasterCard or PayPal, Klarna & Apple Pay to make your purchases.

When paying with PayPal please make sure that the address on your PayPal account is the shipping address as once this has been processed we are unable to change it.

Yes. We encrypt your payment card details using industry standard SSL technology to ensure they are completely safe.

More details can be found by clicking here.

No, PayPal is completely free for most customers please check your agreement with PayPal if in doubt. However it can only be used on online orders not telephone orders.

No, we do not charge to use a Credit Card.

Voucher codes will be available for a specific time period. Please check the expiry date and that you've entered the code correctly. A common error is an extra space if you're copying and pasting the code. Codes aren't case sensitive so it's fine to use capital or lower case letters.

No. Sorry only one voucher code can be used per transaction. Your unique discount code has been generated especially for you and can only be used once however all other discount codes can be used as often as you like.

Discount codes can't be used in conjunction with any other offer. We'll happily honor whichever option gives you the biggest savings on the listed selling price.

The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware you must enter your discount code in the basket as you can't apply it later.

Unfortunately we are not able to add a discount code to an order once this has been placed.

Follow our returns procedure here.

You can register for an account in just a few simple steps. Click the user icon in the top right hand corner of the Dobell header and click "Create an account". We'll then send you an activation email. You'll need to follow the instructions in this email to activate your account.

No not at all.

It may be that the password you're entering isn't strong enough. Try using some numbers and upper case letters to increase the strength. Your password should be unique to you and not something other people will easily guess.